Bay State Bank has always been a great place. The staff at the Auburn location know me by name and are always very helpful and friendly.

— Charles Pietrello

Bay State Bank’s Burncoat Branch has been my bank for almost 40 years. They have always been available with help throughout the years and the current staff is no different—very friendly and always willing to help if there is ever an issue.

— Matt T.

I switched from years of banking at Avidia bank to Bay State over a year ago. The Worcester Burncoat branch has been so helpful, and the staff is so friendly. Every time I walk in they all know my name, crazy even the ones I don't know as well. Emily has helped me with opening all my accounts and managing them when I need help. They call my cell if they're questioning a deposit or correcting a mistake I made on a deposit. Always good to see everyone's smiling faces, Niko is always asking me how I'm doing. I look forward to many more years of business with them.

— Kevin Allen

Today I went into Bay State Bank and had the best banking experience. The staff was very knowledgeable and courteous. I would recommend them to anyone who asks.

— Marisol Flores

Great customer service, always helpful, fast, efficient, and willing to go the extra mile. I'm happy I do business with them!

— Rich Collins

I’ve been banking with Bay State Bank on Grafton Street in Worcester for over 20 years, and I couldn’t be happier with their services. The customer service is friendly, knowledgeable, and always willing to go above and beyond to help. It’s refreshing to deal with a bank that genuinely cares about its customers. Highly recommend them for anyone looking for a reliable and community-oriented bank.

— Ed Gentile

Jeff and the team were super helpful during the buying process of our home. Jeff was always available for questions and continued after the purchase. I would go back to them as the opportunity comes up.

— Jonathan Gardner

When I started my new company, I chose to do business with Bay State Bank, Burncoat St, based on a positive past experience with my mortgage loan process. It’s been a couple years now, and I could not be happier with the relationship. Emily Perry, the client experience manager, and everyone I have ever dealt with has been informed, helpful and professional. They are extremely customer-focused and friendly. It is so refreshing to have a bank that has a personal touch with their customers.

— Kristin Oliveri

While in the process of buying a summer home, my family and I had the fortunate experience of working with Jeff Locke and the wonderful people of Bay State Bank. He made our dream a reality, expediting the process in a caring and efficient manner.

— Mike Hargrove

We have 2 accounts with Bay State for several years for our business and personal accounts and we cannot say enough good things about the staff at the Burncoat St. location. All questions and inquiries are met with priority and are always answered with great knowledge. Extremely friendly staff and good people!

— Pasquale Laudone

I called Bay State Bank to open a savings account. It was Mrs. Helidona Gjino who answered the phone and in every professional way she explained in detail the benefits of opening a savings and checking account with Bay State Savings Bank. She provided excellent customer service.

— Refie Cane

Great customer service and attentiveness to our growing small business! Bay State is big enough for what we need yet small enough to still care about the local community as well as our needs.

— Brian Jette

My office is in Shrewsbury, but I choose to go to Bay State, even though there are closer banks. I prefer them because I believe they go the extra mile, and I am always satisfied.

— Dennis P. Molinari

Our company has been working with Bay State Bank (Grafton St) for over 10 years now. We’re appreciative of the great customer service and attention to detail that Jeff Locke and his team provide to us.

— Rafael Gomes

Emily, by far, is the reason I utilize Bay State Bank on Burncoat St. Being technically challenged, she is always ready, willing, and able to help rectify any and all concerns/problems. She is caring and truly compassionate towards her job and her customers. She is welcoming and ALWAYS pleasant. I'm so GRATEFUL for her, and our community is absolutely BLESSED to have her!

— Sharon Zenevitch